Privacy Policy

ArcVault — arcvault.ir Last updated: July 2026

This Privacy Policy explains what information ArcVault ("Company", "we", "us") collects when you use our website, desktop application, and related services (collectively, the "Service"), and how that information is used, stored, and protected.

By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide, secure, and support the Service:

Account information - Email address - Password (stored as a one-way cryptographic hash — we never store or have access to your plain-text password)

License and device information - Your license key - Device hardware identifiers (a one-way hashed combination of MAC address and CPU identifier), used solely to enforce your licensed device limit - Number of active devices and activation timestamps

Payment information - We do not collect or store your card details. Payments are processed entirely by ZarinPal, a licensed Iranian payment gateway. We receive only a payment confirmation, transaction reference, and the amount paid. - We store your email address and purchase history (device count, billing period, amounts, dates) to manage your license and provide support.

Support communications - If you contact support through the dashboard, we receive your account email, license key (if any), and the message you submit, in order to respond to you.

Technical and usage data - IP address, used only for rate-limiting and abuse prevention (not for tracking or profiling) - Basic server logs (timestamps, request paths) retained for a limited period for security and debugging purposes

We do not collect the contents of your project files, drawings, or any data stored locally by the ArcVault desktop application. ArcVault is a local-first application — your project files remain on your own infrastructure and are never uploaded to our servers.

2. How We Use Your Information

We use the information described above only to: - Create and manage your account and license - Process payments and renewals - Enforce device activation limits - Respond to support requests - Send license-related emails (purchase confirmation, renewal confirmation, password reset, device limit changes) - Maintain the security and reliability of the Service (rate limiting, fraud prevention)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We rely on the following third-party services to operate ArcVault:

Service	Purpose	Data shared
ZarinPal	Payment processing	Amount, description, your email (for receipt)
Liara	Hosting (website, license server, database, email)	All data described above, as necessary to run the Service

These providers process data on our behalf and are contractually/technically limited to the purposes described here.

4. Data Storage and Security

—Passwords are hashed using bcrypt and are never stored or transmitted in plain text.
—License validation and device activation are always verified server-side.
—We take reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
—Your data is stored on infrastructure provided by Liara, within the security controls provided by that platform.

5. Data Retention

We retain your account, license, and payment history for as long as your account is active, and for a reasonable period afterward as required for accounting, legal, or dispute-resolution purposes. You may request deletion of your account by contacting support, subject to any retention required by applicable law (e.g., financial records).

6. Your Rights

You may, at any time: - Request access to the personal information we hold about you - Request correction of inaccurate information - Request deletion of your account and associated personal data (subject to Section 5) - Contact us with any privacy-related questions

To exercise these rights, contact us at the email below.

7. Children's Privacy

ArcVault is a professional B2B tool intended for architecture firms and professionals. It is not directed at children, and we do not knowingly collect information from individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For any questions about this Privacy Policy or how your data is handled:

Email: support@arcvault.ir Website: https://arcvault.ir